Network technician by day, with a background in telecom installation, access control and CCTV, and small-office system administration. Patient on the phone, careful with documentation, comfortable on a ladder or in a server room.
Experience
A regional telecom · 2021 – Present
Network Technician
- Customer and network support for a regional telecom.
- Monitor, troubleshoot, and resolve service issues across Alaska.
- Document resolutions and coordinate with field and engineering teams.
ATS Alaska · 2019 – 2021
Service Technician
- Installed, configured, and maintained access control, CCTV, and intrusion detection systems.
- Upgraded and tested critical sites including school districts and hospitals statewide.
- Trained customers from small businesses to government agencies.
AlcanTel · 2017 – 2019
Telecommunications Journeyman
- Installed data cabling, access control, and CCTV systems; 3,000+ hours of data and VoIP cabling.
- Surveyed client systems and recommended improvements.
- IBEW Local 1547 member; CJIS certified for secure environments.
HDL Engineering Consultants · 2012 – 2017
System Administrator
- Help-desk support for 100+ employees in local and remote field offices.
- Deployed servers, workstations, and networking equipment; wrote the IT policies and how-to guides.
- Built in-house knowledgebase, timecard, and network monitoring tools.
University of Alaska Anchorage · B.A. Journalism & Public Communications, 2011
Skills
Networks & Servers
- Windows & Ubuntu servers
- Ubiquiti networking equipment
- Avaya VoIP
Security Systems
- Access control
- CCTV
- Intrusion detection
People & Process
- Help-desk support
- Training & technical writing
- Documentation
Off the clock
Hiking and mountain biking around Anchorage, community barbecues in the neighborhood, and painting along to old Bob Ross episodes.